HeavenSent Limousine & Transportation LLC Driving to make your ride HeavenSent!
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Rules and Regulations
All of us at HeavenSent Limousine understands that the reason that you have reserved a limousine, from us, is to have a good time and not have to drive. The last thing that we want to do is ruin that good time with a bunch of rules and regulations. There are, however, a few things that we need to ask that you follow:
1. Respect your driver. He/she is working very hard to make sure that you have a safe and good time in the limousine you have reserved. Please, if the driver asks you to do something, or not to do something, there is a logical reason why they are asking this. We too have many rules and regulations to abide by, and we ask that you respect the driver's requests. This also includes speaking to your driver with respect. Foul language towards your driver will not be permitted. Failure to respect your driver will result in termination of riding privileges, If riding privileges are terminated, customer is responsible for payment of full fare plus driver gratuity.
2. Please, NO standing up out of any sunroof, in any vehicle, while the vehicle is in motion. This is not only a huge safety issue, but also is illegal. It is an is an extremely expensive ticket, and will be the customer's responsibility if a ticket does occur. Failure to comply with this rule will be grounds for termination of riding privileges. If riding privileges are terminated, customer is responsible for payment of full fare plus driver gratuity.
3. No smoking. Some of our vehicles are strictly a "No Smoking" vehicles. If you are asked not to smoke in the vehicle, you must not do so. Failure to comply with this rule will be grounds for termination of riding privileges, and customer will then be responsible for payment of full fare plus driver gratuity. Customer will also be responsible for any and all cleanup to remove smoke scent from vehicle.
*** If you are specifically wanting a Non- Smoking car, you must request this at the time that reservation is being FINALIZED. It will be documented under the "Additional Information/Instructions" section ***
4. Any and all damage caused by a customer, whether accidental or neglegent, is the customer's responsibility to pay for. Don't worry, if a glass gets broken, we aren't going to charge you for a new glass. However, let's say a bunch of glasses are getting broken due to the fact that someone finds it humorous, then the customer has just bought a $100.00 set of glasses. We work hard to keep our limousine looking nice, and we need our customers to respect the vehicle that they have reserved.
5. No bodily fluids of any kind. (except for sweat of course) This includes, but is not limited to:
~ vomit ~ urine ~ blood ~ feces ~ semen ~ phelegm
If any bodily fluids are extracted into the interior of the vehicle, an automatic minimum $500.00 charge will occur. Body fluids are considered bio-hazard, and according to state law have to be cleaned professionally before the vehicle may be reserved to another customer. The cost for the clean up is strictly the customer's responsibility. If refusal by customer to pay for the clean up occurs, customer will be responsible for each day (not to exceed $800 per day) that the vehicle is out of service waiting for clean up. We are certainly more than happy to pull over if you are not feeling well. All you have to do is ask.
6. Absolutely no underage drinking allowed in any of our vehicles! This is grounds for immediate termination of riding privileges!! If resistance to this rule is evident, we will not hesitate to ask law officers to intervene. In the event of termination of riding privileges, customer will be responsible for payment of full fare plus driver gratuity.
7. HeavenSent Limousine is not responsible for any personal items, lost or damaged, while in the limousines. Of course, if we find a personal item, we will most definitely call to set up return arrangements with you. In a case as this, customers are welcome to drive to our office, to obtain your lost item/s, at no charge. If you are unable to do so, we are happy to return the item/s via courier service. Customers will, at this point, be required to pay applicable charges for shipping.
8. Absolutely no fighting nor throwing items in the vehicle!! Due to recent childish adults, that could not manage their alcohol, nor respect our vehicle that they had reserved, we have been forced to implement this rule. You will be asked nicely, one time, and one time only, to settle down. If you do not comply with your driver's requests, this will be grounds for immediate termination of riding privileges! This does not mean that we will drive you back to your original pickup location. We will contact law officers to intervene, and you will be dropped off at a safe location, so that you may find alternative means of transportation back to your pick up location. Any damage to the vehicle will be compensated for, prior to the driver departing. If compensation is refused, HeavenSent Limousine will press charges and the parties responsible will be incarcerated. In addition, you will be charged the full fare + a 20% driver gratuity. No exceptions!!
Thank you very much for helping us keep everyone safe, comfortable, and having a good time.
*** rules are subject to addition or change ***
