1. Respect your driver. He/she is working very hard to make sure that you have a safe and good time in the limousine you have reserved. Please, if the driver asks you to do something, or not to do something, there is a logical reason why they are asking this. We too have many rules and regulations to abide by, and we ask that you respect your driver's requests. This also includes speaking to your driver with respect. Foul language towards your driver will not be permitted. Failure to respect your driver will result in termination of riding privileges. If riding privileges are terminated, customer is responsible for payment of full fare plus driver gratuity.


2. Please, no standing up out of any sunroof, in any vehicle, while vehicle is in motion. This is not only a huge safety issue, but also is illegal. It is an extremely expensive ticket, and will be the customer's responsibility of a ticket does occur. Failure to comply with this rule will be grounds for termination of riding privileges. If riding privileges are terminated, customer is responsible for payment of full fare plus driver gratuity.

3. No Smoking. Some of our vehicles are strictly "No Smoking" vehicles. If you are asked not to smoke in a vehicle, you must not do so. Failure to comply with this rule will be grounds for termination of riding privileges, and customer will be responsible for payment of full fare plus driver gratuity. In addition, customer will be responsible for any and all cleanup costs to remove smoke scent from vehicle.

4. Any and all damage, whether accidental or negligent, is customer's responsibility to pay for. Don't worry, if a glass gets broken, we aren't going to charge you for a new glass. However, let's say a bunch of glasses are getting broken, due to the fact that someone finds it humorous, then the customer has just bought a $100.00 set of glasses. We work hard to keep our limousines looking nice, and we need our customers to respect the vehicle that they have reserved.

5. No body fluids of any kind (except sweat of course). This includes, but not limited to: 

* Vomit* Urine* Blood* Feces* Semen* Phlegm


If any body fluids are extracted into the interior of the vehicle, an automatic minimum $500.00 charge will occur. Body fluids are considered bio-hazard, and according to state law have to be cleaned professionally before the vehicle may be reserved to another customer. The cost for cleanup is strictly the customer's responsibility. If refusal by customer to pay for the cleanup occurs, customer will be responsible for each day (not to exceed $800.00/per day) that the vehicle is out of service waiting for cleanup. We are certainly more then happy to pull over if you are not feeling well. All you have to do is ask.

6. Absolutely no underage drinking allowed in any of our vehicles!! This is grounds for immediate termination of riding privileges!! If resistance to this rule is evident, we will not hesitate to ask law officers to intervene. In the event of termination of riding privileges, customer is responsible for full payment of fare plus driver gratuity.

7. HeavenSent Limousine is not responsible for any personal items, lost or damaged, while in the limousine. Of course, if we find a personal item, we will most definitely call to set up return arrangements with you. In a case as this, customers are welcome to drive to our office, to obtain your lost item(s), at no charge. If you are unable to do so, we are happy to return item(s) via courier service. Customers will, at this point, be required to pay applicable charges for shipping.

8.Absolutely no fighting nor throwing items in the vehicle!!
Due to recent childish adults, that could not manage their alcohol, nor respect our vehicle that they had reserved, we have been forced to implement this rule. You will be asked nicely, one time, and one time only, to settle down. If you do not comply with your driver's requests, this will be grounds for immediate termination of riding privileges!! This does not mean that we will drive you back to your original pickup location. We will contact  law officers to intervene, and you will be dropped off at a safe location, so that you may find alternative means of transportation back to your pickup location. Any damage to the vehicle will be compensated for, prior to the driver departing. If compensation is refused, HeavenSent will press charges, and the parties responsible will be incarcerated. In addition, customer will be charged full fare plus driver gratuity. No exception!!


Thank you very much for helping us keep everyone safe, comfortable, and having a good time.


** Rules are subject to addition or change**